Frequently Asked Questions
DO YOU OFFER TRADE DISCOUNTS TO INTERIOR DESIGNERS?
Yes! We recently launched our designer trade program to better serve our loyal, long-term designer clients. Designers are a very important part of our business and we believe in developing a strong partnership with our designers. Please complete our designer trade program application here. Once approved, we’ll provide you with a discount code to receive 20% off all future vintage rug purchases.
I SAW A RUG ON YOUR INSTAGRAM THAT ISN’T IN THE SHOP. HOW CAN I PURCHASE IT?
Frequently, we’ll share sneak peeks of rugs as we receive them on our Instagram account before uploading them to the shop. If you see something that catches your eye, simply send us a DM with your PayPal email to reserve it for 12 hours. We’ll send you an invoice and you’ll have 12 hours to submit payment and finalize your purchase. After that, we’ll release the item again and publish it on our site.
HOW DO I CARE FOR MY ITEM?
Our rugs are professionally cleaned before shipping to you. You can spot clean your rug at home using a mild soap and a soft brush. Do not use carpet cleaner. Vacuum occasionally without bristles. Shake your rug out once every couple of months. If your rug needs a thorough clean, take it to a professional. We do not recommend placing your rug in a washing machine.
SHOULD I USE A RUG PAD?
We recommend for the preservation of your rug and to keep it in place without slipping or shifting, to always use a rug pad. Even on layered rugs, a rug pad is critical to the . Amazon carries several good brands of rug pads. You can also buy a larger rug pad and cut it down to your needed size if you do not see your specific size.